All items are fulfilled and shipped through manufacturing partners across the U.S., Europe, and worldwide. Your order will ship from the location closest to you to ensure fast, reliable delivery.

Most orders are processed within 2–5 business days.
Estimated shipping times:

USA: 3–5 business days
Europe: 3–7 business days
International: 7–15 business days

Shipping times vary based on location and carrier.

Because each item is made to order, returns and exchanges are only accepted for:

Damaged items
Manufacturing defects
Incorrect orders

If there's an issue, contact us within 7 days of receiving your package with photos, and we’ll take care of it.

Email us with your order number and clear photos of the issue. We will remake or refund the item at no cost to you.

Orders start production quickly. If you need to modify or cancel, reach out within a few hours and we’ll do our best — but changes are not guaranteed once production begins.

Yes! We ship globally. Shipping rates and delivery times will update at checkout based on your country.

International orders may incur customs or import taxes depending on your country. These are the responsibility of the customer.

Check with neighbors, building staff, or your local post office first — carriers often mark items as delivered early. If you still can’t locate it, email us and we will help resolve the issue.

Sizes vary by product, but most apparel runs from XS–3XL or wider. Each product page includes a sizing guide.

To preserve quality:

Wash cold, inside out
Tumble dry low or hang dry
Do not iron directly on prints

Each item is printed or embroidered on-demand, reducing waste and ensuring higher-quality production. We use premium materials, eco-friendly inks, and industry-standard printing techniques.

For all order or product questions, reach out to us at:
hello@katsuki.com
We’ll get back to you as quickly as possible.

Your Questions, Answered